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ITx 2016 Conference Programme

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The ITx 2016 Programme may change without notice

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Taking Service Management Beyond IT: Where do I start?

Monday 11:30am - 12:00pm, itSMFnz (itSMFnz 1 Room)

​Service Management is undergoing some major changes.

Instead of Service Management being applicable to IT, it can now be applied to areas such as HR, Facilities, Legal, Marketing and more.

The concept of Shared Services is also helping to ignite this trend. But how do you decide when to move beyond IT? What might be a good starting point as not all organisations are the same? What are the key benefits of moving outside of IT?

At the end of this presentation you will see the benefits of going beyond IT, and how becoming a partner with your business can benefit IT.

View slides for this presentation


David Pickering

Solution Architect, Cherwell Software

David Pickering has 30 years’ experience in the IT industry, with the last 17 working at various vendors consulting around IT Management tools.

Over the last ten years he has actively consullted to organisations on the benefits of IT Service Management, with particular emphasis on encouraging organisations to look beyond IT in their Service Management journey.

David works as a Solution Architect across the Asia Pacific region for Cherwell Software, consulting to organisations on improving their productivity using Service Management.

Brent Logan

Senior Business Systems Analyst, Canterbury District Health Board