ITx 2016 Speakers

List of speakers for the ITx 2016 conference

This page contains the speaker list for ITx 2016, ordered by name. Check out the Programme as well.


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Brent Logan

Senior Business Systems Analyst, Canterbury District Health Board

TBA

Taking Service Management Beyond IT: Where do I start?

Monday 11:30am - 12:00pm, itSMF Service Management conference (itSMFnz 1 Room)

​Service Management is undergoing some major changes.

Instead of Service Management being applicable to IT, it can now be applied to areas such as HR, Facilities, Legal, Marketing and more.

The concept of Shared Services is also helping to ignite this trend. But how do you decide when to move beyond IT? What might be a good starting point as not all organisations are the same? What are the key benefits of moving outside of IT?

At the end of this presentation you will see the benefits of going beyond IT, and how becoming a partner with your business can benefit IT.

View slides for this presentation