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ITx 2016 Conference Programme

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The ITx 2016 Programme may change without notice

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Where are my sponsors?

Wednesday 3:20pm - 4:30pm, itSMFnz (itSMF Main Room)

We often talk about the need for an executive sponsor or senior management commitment as necessary for a successful ITSM improvement initiative.

However, for an initiative to be truly successful sponsorship is much more than that. Research shows that the greatest obstacle to success is ineffective organizational change management sponsorship. Sponsorship must cascade down through the organization.

This presentation will show you how to develop an effective sponsorship model for your ITSM initiative, ensure your sponsors have the required competencies and that they are advocates for your initiative.

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Karen Ferris

Director, Macanta Consulting Pty Ltd (Melbourne, Australia)

Karen is a result focussed, self-motivated senior professional in IT Service Management.

She is passionate about best practice as per ITIL across a breadth and range of industries including agriculture, education, import/export, finance, government, healthcare, ICT/technology, mining, retail and utilities. She is an experienced practitioner in Organisational Change Management.

Karen has added value for a diverse range of companies including IBM, Telstra, NAB, Coles Myer, Deakin University, MMG, Department of Defence, Hazelwood Power, South East Sydney Area Health, Victorian Parliament, CSC Australia, Vodafone, NEC, Department of Health and Aging, and HP.

Karen has experience to enable small, medium and large scale organisations to deliver commercial results to their internal clients and external customers.

Karen has contributed extensively to Service Management publications, including ITIL Version 2 and 3.

A sought after international keynote speaker and acclaimed author, Karen received the Lifetime Achievement Award from itSMF Australia in 2014 in recognition of her contribution to the ITSM industry.