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ITx 2016 Conference Programme

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The ITx 2016 Programme may change without notice

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Panel session: Integrating ITIL with Agile and DevOps

Wednesday 12:00pm - 12:30pm, itSMFnz (itSMF Main Room)

Hosted by Matt Hooper, this panel of Karen Ferris, Rob England, Lou Hunnebeck & Mark Smalley will discuss how to integrate "traditional" frameworks (e.g. ITIL) with other approaches (e.g. DevOps & Agile).


Karen Ferris

Director, Macanta Consulting Pty Ltd (Melbourne, Australia)

Karen is a result focussed, self-motivated senior professional in IT Service Management.

She is passionate about best practice as per ITIL across a breadth and range of industries including agriculture, education, import/export, finance, government, healthcare, ICT/technology, mining, retail and utilities. She is an experienced practitioner in Organisational Change Management.

Karen has added value for a diverse range of companies including IBM, Telstra, NAB, Coles Myer, Deakin University, MMG, Department of Defence, Hazelwood Power, South East Sydney Area Health, Victorian Parliament, CSC Australia, Vodafone, NEC, Department of Health and Aging, and HP.

Karen has experience to enable small, medium and large scale organisations to deliver commercial results to their internal clients and external customers.

Karen has contributed extensively to Service Management publications, including ITIL Version 2 and 3.

A sought after international keynote speaker and acclaimed author, Karen received the Lifetime Achievement Award from itSMF Australia in 2014 in recognition of her contribution to the ITSM industry.

Rob England

Managing Director, Two Hills Ltd

Rob England is a self-employed IT commentator and consultant.

He consults in New Zealand on IT governance, strategy and processes.

Internationally, he is best known for his blog The IT Skeptic and half a dozen books on IT, and he speaks widely at conferences and online.

Rob was the NZ IT Service Management Champion for 2010 and his blog was voted the best "IT consultant and analyst" blog in the UK's Computer Weekly IT Blog Awards for 2010. He is an acknowledged contributor to ITIL (2011 Service Strategy book).

Mark Smalley

Ambassador, ASL BiSL Foundation (The Netherlands)

Mark Smalley, based in the Netherlands, is an IT Management Consultant at Smalley.IT and Ambassador at the non-profit ASL BiSL Foundation.

He is also affiliated with AllThingsITSM, APMG International, BrightTALK, BRM Institute, GamingWorks, IT4IT Forum, ITPreneurs, Pink Elephant, Taking Service Forward, Topconf, and Van Haren Publishing.

Mark is specialised in Application Management and Business Information Management and has reached out to thousands of IT professionals at more than 100 events in more than 20 countries.

Connect with him @marksmalley &

Lou Hunnebeck

Principal, Advisory Services at Fruition Partners (New York, USA)

An ITIL Expert with over 30 years in service industries, Lou's passion for improving how we do what we do has led her to IT Service Management from a background of process consulting, training and Service Management systems consulting.

Devoted to advancing the art and practice of Service Management, Lou served as the author of the ITIL Service Design publication, 2011 Edition.

She is on the Senior Examination Panel for ITIL, and the Architect Team for the new ITIL Practitioner qualification, and speaks regularly at industry meetings to spread the message of ITSM.

Matt Hooper

Product Evangelist, LANDesk Software (Florida, USA)

Author, podcaster, blogger, and Twitter addict, Matt Hooper is a globally recognised speaker on agile business management, leadership, technology, and customer service.

His 20+ year career has taken him from help desk analyst to CIO.

Matt brings practical and real-world insights for growing and sustaining business outcomes through organisational agility and customer centricity.