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ITx 2016 Conference Programme

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The ITx 2016 Programme may change without notice

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The role of ITSM in 2020

Tuesday 12:00pm - 12:30pm, itSMFnz (itSMF Main Room)

In 2012, Matt Hooper predicted that the ITSM professional would need to educate themselves in security, analytics, and enterprise knowledge.

Fast-forward five years and the greatest need for ITSM value is security, analytics & knowledge.

What will the next five years bring? What new and advanced skills will be required for us to support business in 2020?

In this session Hooper, will explain how DevOps, ShadowIT, Cloud and other disruptive movements will change IT as we know it.

By reviewing some trends, and following the business evolution that is happening, we will layout the critical skills gap that will develop, and what opportunities this will hold out for ITSM professionals.

View slides for this presentation


Matt Hooper

Product Evangelist, LANDesk Software (Florida, USA)

Author, podcaster, blogger, and Twitter addict, Matt Hooper is a globally recognised speaker on agile business management, leadership, technology, and customer service.

His 20+ year career has taken him from help desk analyst to CIO.

Matt brings practical and real-world insights for growing and sustaining business outcomes through organisational agility and customer centricity.