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ITx 2016 Conference Programme

Jump to: Monday 11th | Tuesday 12th | Wednesday 13th

The ITx 2016 Programme may change without notice

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ITIL Practitioner Q&A Session

Tuesday 11:20am - 11:50am, itSMFnz (itSMF Main Room)

Axelos released the ITIL Practitioner qualification to offer practical guidance on how to adopt and adapt the ITIL framework to support business objectives.

Lou & Karen were both members of the team that produced ITIL Practitioner and offer their time to answer questions or provide more information about the qualification.


Karen Ferris

Director, Macanta Consulting Pty Ltd (Melbourne, Australia)

Karen is a result focussed, self-motivated senior professional in IT Service Management.

She is passionate about best practice as per ITIL across a breadth and range of industries including agriculture, education, import/export, finance, government, healthcare, ICT/technology, mining, retail and utilities. She is an experienced practitioner in Organisational Change Management.

Karen has added value for a diverse range of companies including IBM, Telstra, NAB, Coles Myer, Deakin University, MMG, Department of Defence, Hazelwood Power, South East Sydney Area Health, Victorian Parliament, CSC Australia, Vodafone, NEC, Department of Health and Aging, and HP.

Karen has experience to enable small, medium and large scale organisations to deliver commercial results to their internal clients and external customers.

Karen has contributed extensively to Service Management publications, including ITIL Version 2 and 3.

A sought after international keynote speaker and acclaimed author, Karen received the Lifetime Achievement Award from itSMF Australia in 2014 in recognition of her contribution to the ITSM industry.

Lou Hunnebeck

Principal, Advisory Services at Fruition Partners (New York, USA)

An ITIL Expert with over 30 years in service industries, Lou's passion for improving how we do what we do has led her to IT Service Management from a background of process consulting, training and Service Management systems consulting.

Devoted to advancing the art and practice of Service Management, Lou served as the author of the ITIL Service Design publication, 2011 Edition.

She is on the Senior Examination Panel for ITIL, and the Architect Team for the new ITIL Practitioner qualification, and speaks regularly at industry meetings to spread the message of ITSM.