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ITx 2016 Conference Programme

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The ITx 2016 Programme may change without notice

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Being agile and seeing the big picture: the challenge

Monday 11:30am - 12:00pm, itSMFnz (itSMF Room 2)

The ability to see details of the service operations in a transparent way is one of the essential parts of being agile.

At the same time, too much detail hides the big picture. It takes increasingly more energy to see one as services spread over different channels, and reaction times are expected to get lower and lower.

But without the big picture steering the organisation is extremely hard. The challenge is to see operations as a whole, and seeing their details at the same time. Without some kind of a structured approach it seems to be a challenging, if not impossible, task.

In this presentation, you will find the ways to deal with the problem: keep and expand agile operations, and maintain a steady overview of the whole at the same time. It has practical advice on dealing with typical problems, and guidelines on customising the ideas to your own environment.

View slides for this presentation


Alex Leonov

Director, Knowledge Lab

Alex has more than 15 years of IT experience from network and service management, through to software development, business analysis and management.

He has worked on amazing projects in companies around the world.

His industry experience includes marketing, freight forwarding, telecommunications, postal services, and entertainment.

After gaining experience in small, medium-sized, and large international companies, Alex believes that it is his duty to share his knowledge among other professionals.‚Äč