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ITx 2016 Conference Programme

Jump to: Monday 11th | Tuesday 12th | Wednesday 13th

The ITx 2016 Programme may change without notice

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Is ITIL Slowing you down? 3 ways to become more agile

Wednesday 2:30pm - 3:00pm, itSMFnz (itSMF Main Room)

When ITIL emerged, it brought standards, processes, and much-needed structure to IT—but this doesn’t always move at the speed of business. Are we missing out on what’s really important while burying ourselves in processes and technology? Let’s look at 3 key principles borrowed from our software development peers, and see how we can apply them to make our own IT organisations more agile.


Josh Caid

VP of Innovation, Cherwell

Joshua Caid, Cherwell’s Vice President of Product Management, brings a passion for creating software that makes people’s day-to-day lives better by solving real-world problems.

During his career, he was part of the Product Management team at GoldMine Software, with over a million distinct licenses sold. He helped create new product lines with FrontRange Solutions, and most recently helped to start up Cherwell Software, not only by driving product direction, but also by being flexible and wearing a lot of hats.

Josh has been managing best-of-breed software products in the CRM and ITSM spaces for over 15 years, is a Level V practitioner of Pragmatic Marketing, and is certified in ITIL best practices. Before settling down to focus his creativity in the software realm, Josh was a professional musician and still loves to crank his guitar amp up ‘to eleven,' much to his neighbor's exasperation.